On receipt of clients order, we will immediately prepare a Pro-forma invoice and email it to the address client will indicate. Normally this address will be the shipping address.
MINIMUM ORDERS POLICY (Based more on weight factors than on dollar values)
It will generally be in clients best interest to make up a total shipment whose weight will be 45kg or more so it can be shipped by airfreight at a reduced rate from Nepal. Shipments by air of less than 45kg will not always be cost effective. To fully benefit from lower airfreight rates from Nepal, shipments will weigh 100kg or more.
INVOICING - Savings for EU clients
WSN normally invoices clients in US currency and on FOB Kathmandu Terms. To eliminate conversion costs of purchasing dollars, EU clients will henceforth be invoiced directly in EURO Currency.
Payment will be made in one of two ways:
TRANSPORTATION, TAXES, INSURANCE
All WSN goods are sold on FOB Kathmandu terms, unless indicated otherwise.
Shipping charges are therefore payable by our clients, who are also responsible for the payment of any applicable taxes or duties for which they may be liable in their county of destination. If goods are sent from Nepal by air freight, we will also invoice clients for our Shipping Agents’ costs including insurance, handling charges, crating, packing and tax clearance in Nepal. Our Shipping Agents are experienced Government Authorized Freight Forwarding & Shipping Agents. All aforementioned charges will be itemized on the Pro-forma invoice we send our clients.
1. Regular shipments – merchandise value of $200 and over
WholesaleNepal recommends that clients pay a small insurance premium (usually 1%) to minimize possible risks against possible loss, theft, damage, while in transit. If, on the other hand, clients should want the goods returned for other reasons, they should first contact us by email to state the basis of their dissatisfaction. Clients are requested to notify us accordingly within 48 hours of the goods’ reception. WholesaleNepal will always be attentive to clients’ reasons and work tirelessly with client in search of the most equitable solutions to resolve any problems that may have occurred, consistent with the interests of both parties. Likely solutions include a possible exchange of goods on the condition that the goods to be exchanged will be similar in nature and be available from the same source/supplier. It must be stressed that as a matter of firm WSN policy, clients will always be required to pay for the transportation costs of goods they return from their country to Nepal.
2. Small shipments/Samples – goods with value of less than $200
Due to recent changes in nepali customs regulations, WSN has been forced to review its Policy.and make this notable exception. Effective January 1, 2004, it will no longer accept clients’ “returns” asking for the exchange/refund of any goods contained in small packages - including samples or sample orders, whose value is less than $200.